Refund policy
Return & Refund Policy
We want you and your pet to love every purchase from Stella & Bone. If you're not completely satisfied, we're here to help.
Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging.
The following items are final sale and cannot be returned:
- Grooming products, balms, shampoos, and other hygiene items
- Items marked as final sale at time of purchase
How to Initiate a Return Email us at hello@stellaandbone.com within 14 days of receiving your order. Please include your order number and reason for return. We'll provide return instructions and the return shipping address.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges & Store Credit We're happy to offer exchanges or store credit in lieu of a refund. To request an exchange or store credit, email us at hello@stellaandbone.com within 14 days of delivery with your order number and the item you'd like to exchange for.
Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Damaged or Defective Items If your item arrived damaged, please contact us within 48 hours of delivery with photos and we'll make it right.