Refund policy
Return & Refund Policy
Our goal is for every customer to have an exceptional experience. If there's ever a problem with your order, we'll do our best to make it right.
We want you and your pet to love every purchase from Stella & Bone. If you're not completely satisfied, we're here to help.
Returns We gladly accept returns within 30 days of delivery for eligible items. To qualify, merchandise must be unused, unworn, and returned in its original packaging.
The following items are final sale and cannot be returned:
- Grooming products, balms, shampoos, and other hygiene items
- Items marked as final sale at time of purchase
How to Initiate a Return Email us at hello@stellaandbone.com or call 719-362-0269 within 30 days of receiving your order. Please include your order number and reason for return. We'll provide return instructions and the return shipping address. Please do not ship returns without first contacting us, as return addresses may vary by product.
Refunds Once your return is received and inspected, we'll notify you of approval. Approved refunds will be processed to your original payment method within 10 business days. Please note that original shipping charges are non-refundable.
Exchanges & Store Credit If you'd prefer an exchange or store credit instead of a refund, we're happy to help. Contact us at hello@stellaandbone.com within 30 days of delivery with your order number and the item you'd like to exchange. Please note: Items designated as Final Sale, including marked-down merchandise and grooming products, are not eligible for refunds, exchanges, or store credit.
Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Stella & Bone is not responsible for returns lost or damaged in transit.
Damaged or Defective Items Please inspect your order upon delivery and contact us within 3 days if it arrives damaged or defective. Email hello@stellaandbone.com with your order number and photos of the damage. Once verified, we will cover return shipping and issue a replacement or store credit at our discretion. Please note: cash refunds are not available for damaged or defective items.